Robert M. Anservitz
Adjunct Instructor

EDUCATION:

  • Ph.D. coursework (completed; 4.89 on 5.00 scale) Institute of Communications Research, University of Illinois, Champaign-Urbana, IL
  • M.S.  Marketing/Advertising, University of Illinois, Champaign-Urbana, IL, 1969
  • B.A.  Communication/Business, University of Pittsburgh, Pittsburgh, PA, 1967

ACADEMIC EXPERIENCE:

1998 – Present                     Stetson School of Business & Economics, Mercer University, Atlanta, GA

            Adjunct Instructor

PROFESSIONAL EXPERIENCE:

1991 – Present                     President, Anservitz & Associates, Inc., Atlanta, GA

 

2000 – 2007                          Manager, Quality Assurance and Customer Satisfaction,

                                                Manager, Performance Management, Bellsouth

                                                Atlanta, GA

 

1987 –1991                           Senior Vice President and Marketing Director

                                                Bank Management Resources (BMR), Atlanta, GA

 

1981 – 1987                          Marketing Director, Assistant Vice President

                                                Director, Newcomer Commercial and Retail Business Development (Simultaneously)

                                                Citizens and Southern National Bank (Now Bank of America) 

                                                Atlanta, GA

 

PROFESSIONAL AND COMMUNITY ACTIVITIES:

  • Recognized for service to The Children’s Wish Foundation, The Georgia Center for Children, the Atlanta Alliance for Developmental Disabilities, PAWS Atlanta, and Canine Assistants
  • Corporate Mentor to the North Fulton Training Center for the Developmentally Disabled
  • Director, Marketing and Public Relations, Board of Directors, Georgia Unit of Recording for the Blind and Dyslexic (1982 -- 1990)
  • Assistant Cubmaster, Executive Board, Cub Scouts Pack 582
  • Fundraiser, Woodward Academy

HONORS AND AWARDS:

  • The Malcolm Baldrige National Quality Award -- AT&T (1997)
  • Vital Citizen Award from Disabled Citizens/Atlanta
  • Co-author, Saint-Simon and Saint Simonism: A Weberian View of Charismatic Leadership. The American Journal of Sociology
  • BellSouth Marathon Award  (2000)
  • BellSouth’s highest award, Pinnacle Award (2003)
  • ACE Award, international award for customer service excellence (2005)
  • Presenter to Societe Belgique, Mercer University (2004 and 2005)
  • Speaker at National Conference, Customer Relationship Management Association (CRMA), April 2007