CORE CAPABILITIES:
DEVELOPING BUSINESS PROCESSES, APPLYING INFORMATION TECHNOLOGIES, MANAGING PROJECTS AND ADDRESSING ISSUES IN SYSTEMS ANALYSIS AND KNOWLEDGE WORKER MANAGEMENT.
EXPERIENCE:
MANAGEMENT CONSULTANT (1992-present)
Since attending graduate school and while teaching at the university level, have provided a variety of business analysis and project management services, including: developing and monitoring workplans for a Fortune 100 task force; delivering process development training and implementation consulting for a financial services company; project planning, resource loading, and facilitating project control for a human resources department; developing and implementing a project management methodology and quality assurance system for an engineering consulting company; assessing requirements for and performing implementation of computer system for a marketing department; conducting a feasibility study for a technology-based services company; examining outsourcing options for a telecommunications company.
THE QUAKER OATS COMPANY (1987-1991)
Manager - Office Technology
Managed an organization of 30 people; revised corporate policy and support strategy for over 2000 microcomputers and 30 Local Area Networks; systematized and streamlined technology acquisitions; established a technology training function delivering 10,000 hours of training per year; provided hotline support for end users; instituted company-wide electronic mail; downsized the organization to 20 employees; managed a $4 million capital budget and a $2.5 million expense plan.
Manager - Client Services
Reported to the Vice President, Information Services; provided liaison services between Information Services and business functions; analyzed systems requirements; evaluated and approved systems plans; managed development and support for the executive information system.
INTERNATIONAL BUSINESS MACHINES (1984-1987)
Marketing Representative
Responsible for account team management, territory planning, and business volume attainment. Reversed a critical situation affecting customer satisfaction. Developed financial analyses and competitive marketing approaches selling mainframe and telecommunications technologies to large corporate accounts.
Systems Engineer
Responsible for installation planning and project management, technical support and problem resolution. Led projects implementing office automation in an architectural firm, a decision support system at a public utility, and data center upgrades for a newspaper publisher and for an advertising agency.
EDUCATION:
1994 Ph.D., Northwestern University - Industrial Engineering/Management Science 1988 M.B.A., University of Chicago 1983 B.I.E., Georgia Institute of Technology - Highest Honors